User Guide

Free Shipping on All Orders.

We offer free shipping on all orders, regardless of size or weight.

We ship worldwide using trusted carriers such as DHL, FedEx, and Japan Post, ensuring safe and reliable delivery.

However, if your delivery address is in a remote area, additional shipping charges may apply. In such cases, we will contact you after you place your order.

Value Added Tax (VAT), Goods and Services Tax (GST), customs duties, and other import taxes are not included in the product price.

These costs are not included in your checkout total and will need to be settled separately by the customer. After shipment, the shipping carrier (such as DHL or other international couriers) will contact you with payment instructions.

For most destinations — such as the EU, UK, United States, Australia, New Zealand, and Canada — import taxes and duties are usually charged upon arrival, and customers are responsible for paying them.

We kindly ask customers to make sure they are prepared to pay any applicable import taxes before placing an order. If these charges remain unpaid and the parcel is returned, the return and refund policy outlined in the “If You Are Unable to Receive the Order” section will apply.

Because our artworks are primarily handcrafted, we ship within 2-4 business days of receiving your order. If it takes longer than the estimated shipping time above, we will contact you directly.

For delivery by DHL, it usually takes 3-5 days after we ship. However, if international shipping conditions are difficult or your address is remote, it may take 10-20 days.

Delivery days refer to the number of days from the date we ship the product from our store. Additionally, weekends and public holidays may not be included in the delivery timeframe.

The time required for delivery depends on the delivery service and customs situation in each country, as well as on other factors such as natural disasters and other accidents. We cannot make any guarantees concerning delivery times.

Please note that some countries may require parcels to be opened for customs inspection. Our store cannot be held responsible for any actions taken by customs officials.

If your parcel cannot be delivered due to reasons such as long-term absence, an incorrect or incomplete shipping address, refusal to accept the package, or failure to pay required import taxes or duties, the courier will usually hold the parcel at a local facility for a limited time. If it is not claimed within this period, the parcel will be automatically returned to us in Japan.

In such cases, we will issue a partial refund, subtracting the actual shipping costs incurred, including:
・the cost to ship the product to you, and
・the cost to return the product to us.

Please note that even though we offer free shipping, we still pay the courier on your behalf. These costs will be deducted from your refund.

If the total shipping cost exceeds the price of the product, no refund will be issued.

Free Shipping on All Orders.

We offer free shipping on all orders, regardless of size or weight.

Because our artworks are primarily handcrafted, we ship within 2-4 business days of receiving your order. If it takes longer than the estimated shipping time above, we will contact you directly.

Delivery days within Japan is 1-3 days from the date of dispatch.

We accept major credit cards including Visa, Mastercard, American Express, and Discover. When you proceed to checkout, you'll be prompted to enter your card details securely through our encrypted payment gateway. Rest assured, your information is protected and your transaction is processed swiftly.

For those who prefer the flexibility and security of PayPal, you can easily select this option at checkout. Simply log in to your PayPal account when prompted and complete your purchase with just a few clicks. PayPal offers additional buyer protection and is trusted by millions worldwide for its reliability and ease of use.

Whichever payment method you choose, you can shop with confidence knowing that your transaction is safe and your information is kept secure.

We want you to be satisfied with your purchase. If you need assistance with returns or exchanges, please contact us through the Customer Support Inquiry Form.

Interior Calligraphy's artworks are individually handcrafted, making each piece a one-of-a-kind artwork. We meticulously create them with care, aiming to bring joy to all of our customers. Therefore, there may be slight variations between the artwork photos on our store (Interior Calligraphy) and the actual artworks, as each piece is unique. Consequently, artworks may only be returned if they are damaged during shipment, defective, or otherwise authorized for return or exchange by Interior Calligraphy. Thank you for your understanding.

While we make every effort to ensure careful packing, if you notice any unexpected damage upon delivery, simply refuse to accept the package and inspect its contents together with the local delivery personnel.

If your received artworks arrive damaged or defective, please contact us through the Customer Support Inquiry Form within 7 days of delivery, providing your order number and detailed photos of the damage.

When Interior Calligraphy acknowledges damage or defects in the artwork, customers have the option to return the artwork or request a reshipment of the same piece.

If the customer wishes to return the artwork, the return process shall be carried out according to the method specified by Interior Calligraphy.

If Interior Calligraphy approves the return of an artwork, but the customer does not return it using the specified method, and if the customer cannot be contacted within 10 days after Interior Calligraphy has attempted to reach out, the customer will be considered to have abandoned the return. Please note that returns will not be accepted after this point.

All of Interior Calligraphy’s artworks are handcrafted using traditional Shodo (Japanese calligraphy) techniques.

Unlike machine-printed designs, each brushstroke is unique and may show subtle variations or smudging in the black ink or the red seal. This is a natural result of authentic Shodo work.
Please handle your artwork with care and avoid touching the inked areas, rubbing the surface, or stacking other products directly on top. Also, keep it away from water and moisture.
The red ink used in the seal contains oil and may remain slightly wet or tacky even years after completion.

The washi paper we use is also handmade and may contain small natural fibers or spots from the raw materials. These are not defects, but part of the beauty and character of handcrafted Japanese calligraphy.

Please note that products cannot be returned or exchanged once opened or used.